I work a lot of hours. But the reality is my staff is so good that I wouldn’t really have to show up for a month and our clients would never know it. Our clients would still get great service, bills would still get paid, money would still come in, if something went wrong with the website our people would fix it, if something at the office went bad everyone would figure it out, if someone had a big order we’d take care of it, and we’d just click along at a great pace and well…. It’s pretty amazing to think about how well everything would probably be. It almost sounds too good to be true!! It’s a lot to be thankful for.
I just want to publicly thank everyone that works at Northwest for the amazing job you do. From our corporate headquarters to 51 different locations, everyone and I mean EVERYONE has such an integrated part in our day in and day out success. Overall we do such an amazing job for our clients all day and every day. There must be some weird culture we have developed of taking great care of clients and taking care of each other, because we definitely don’t micro-manage or come up with crazy, drawn out training programs. We have no middle management. We actually have very few procedures besides everyone knowing that we have to have a happy client and we have to be happy with each other.
I was given a Dave Ramsey book yesterday by a friend/my accountant, and read that he trained 3 managers for 4 years when he had 7 employees!! I haven’t read very far in the book so maybe there was more reasoning to that that I haven’t come to yet, but I can’t even fathom having 3 managers for so few employees. That would be way too many Chiefs and not enough Indians for me. I think at the end of the day you just have to hire great people, care about your clients, and care about the people you work with and as we’ve obviously proved, you can create a great culture without a lot of wasted time on structuring, management, and meetings and classes about how to be good at your job.
Thank you again to everyone here in Spokane and at all our offices for keeping our little business plugging along.