Service of Process, Documents and Document Storage

Updated: April 2026

Receiving Service of Process & Other Legal Documents. As your registered agent, we need to accept a variety of legal documents on your behalf and upload them into the online account we provide you. You authorize us to receive up to 15 service of process, important communications, and legal documents of any kind (“Legal Documents”) per year on your behalf. We reserve the right, and you agree, that a fee may be applied to your account for Legal Documents received above the current 15 per year limit. You also acknowledge and agree that this fee may be subject to change as a result of our sole discretion and determination. You also agree that we can open, scan, upload and transmit the Legal Documents into your account in connection with providing Services to you. In the event of any issues with scanning, you may request the original document to forwarded to you, for a fee, within 30 days of original receipt. Unless otherwise stated in these Terms or as part of your services, registered agent services are limited to the receipt of service of process as well as the receipt and forwarding of Legal Documents. Accordingly, we do not assume liability to you, or any third party, for loss of mail or other items which are not Legal Documents.

Regular Documents. Not all documents are created equally. The documents that we receive at our addresses on your company’s behalf which are not communications from the Secretary of State related to your company’s registration nor documents related to legal service of process are considered by us to be “Regular Documents.” Depending on which Services you have purchased from us, there may be a limit on how many Regular Documents will be accepted by our office on your company’s behalf without incurring additional fees.

Additionally, you may be charged for any physical document forwarding requests that exceed your purchased limits. You agree to pay the fees that we post to your account related to any Regular Documents which we receive on your company’s behalf in excess of your purchased service limit. This includes any fees posted in relation to requests to forward physical documents.

While we strive to process your Regular Documents as quickly as possible, you agree that we are not liable for any missed deadlines, time limits or other time sensitive Regular Documents we may receive, regardless if such Regular Documents are within your purchased service limit or not.

Receipt of Packages. While we are thrilled to serve as your registered agent and receive service of process and legal documents on your behalf, we should not be receiving packages or regular mail on your behalf. Packages arriving at our office will be refused upon delivery or returned to their location of origin if immediate refusal is not possible. In the event that neither refusal nor return of the package is an option, you will be informed that we have it in our possession. By using our Services you agree that, if we receive packages on your behalf, we are not acting as a bailee or warehouse and owe no duty of care in the holding and/or shipping of packages. If you would like the package delivered to the address associated with your account, you will be responsible for all shipping associated with the shipment of the package. You will also be responsible for the insuring of the package. We will only hold packages for 14 days from the date of receipt and notification before properly disposing of them.

Packages containing perishables, alcohol, medications, or similar contents will be immediately destoryed and not forwarded. Packages believed to contain illicit material and or substances will be turned over to applicable authorities.

Document Storage Policy. It is optional for users to upload documents to their client portal and comes as a benefit to having an online account with us. In order to use this feature, you must set up an online account with us and send us documents to upload to your online account. We give you permission to use this feature so long as you comply with our Terms and Privacy Policy.

You are not obligated to use this document storage feature. However, if you choose to use this feature, you agree not to upload or store anything to which you do not possess the necessary rights or anything that is illegal, dangerous, destructive, or illicit material. We may review your conduct and content for compliance with these Terms. If we, in our sole discretion, determine that you are in violation of these Terms while providing you with service, then we may terminate any and all services connected to your account. It is your responsibility to ensure compliance with these Terms.

If you use our document storage feature, you give us a worldwide, non-exclusive, royalty-free license to use the content you store (including any intellectual property in it). This license lets us provide the storage service to you, improve our operations and your experience and develop new technologies and services. You still own your intellectual property, we own any improvements we make to our own operations or technologies based on your stored content.

The license stays in effect until you actively delete or remove the content from your account. Once we confirm the content is gone from our systems, the license ends unless we reasonably need to keep a copy for a lawful reason (such as ongoing litigation or disaster recovery). In that case, we may retain it in our sole discretion.

Destruction of Documents. We do not perpetually retain the original copies of documents received by our offices. We expect that clients and their beneficiaries will diligently and promptly act to avoid any delivery of vital documents to our offices. In the event such documents or other mailings are delivered to our offices, we expect that clients and their beneficiaries will diligently act to request the original document or mailing to be forwarded to the client. Unless otherwise agreed in writing, all such forwarding requests will be at the client’s expense. Important Note: All documents and mailings are destroyed after thirty (30) days following the digital scanning of the documents and mailings. Any transcripts of a Beneficial Ownership Interest Report will be deleted after ninety (90) days from the date of the completed filing.

Return to the Northwest Registered Agent LLC Terms of Service.