Meet Our Guides
Our Corporate Guides® are the people supporting you on the phones or by email every day, answering all of your toughest questions about starting and maintaining a business. They’re the people clearing the brush, pointing you in the right direction, and helping ensure a wayward step doesn’t send you tumbling into a raging river. But who are they?
We have hundreds of dedicated, hardworking Corporate Guides (including those focused on helping our Spanish speaking clients), but we managed to pry a few away from their computers and phones long enough to say a little about themselves and answer some questions about what it’s like being a Corporate Guide for Northwest Registered Agent.
Northwest Corporate Guides®
Ally is an avid waterfall photographer who will hike through snow if she knows there’s a full spring waterfall at the end of it. She loves spending time with her cat and always starts her day with a big cup of coffee.
Jamesha is a California native who landed in Houston, Texas. She’s a music lover (turn it up to the highest volume!) who also loves a good read whenever her two-year-old isn't getting into everything possible.
Taylor was born and raised in the Northwest and has the free spirit to prove it! She loves being outside in the fresh air and is happiest when she is experiencing new places with sunshine or water. You can also find Taylor spending time with her little family (mostly pets!) in her Idaho home, listening to some good tunes and tending to her beloved plants.
Camryn is a lover of all things coffee and Labradoodles! She is currently on a quest to save up for a new fancy espresso machine so she can complete her in-home coffee stand and serve the best coffee in the Pacific Northwest. Camryn has been with the company for almost 4 years, and loves fine-tuning her customer service skills to provide the best service possible to all of the amazing Northwest clients.
Mike is a big music fan who is constantly going to concerts, especially classic rock and heavy metal bands. He also likes to collect video games. Last time he checked, Mike had just over 800 of them, ranging from the old school to modern stuff.
Corporate Guides Question and Answer
Ally
My background in debt collection prepared me to recognize the importance of privacy when it comes to filing state documents. I am able to help people understand what it means to have their information listed publicly and how we can protect their privacy with the state by using our address instead. Also, my financial communication skills help a lot when it comes to explaining state fees.
Jamesha
Prior to becoming a Corporate Guide, my job experience was in banking. I definitely have a love for numbers and customer satisfaction. Running the teller line and helping clients with day-to-day transactions, although worlds apart from my current role, has definitely assisted with catching information quickly and relaying it over to our clients in the way easiest for them to digest. (Who wants to read a paragraph full of long complex words!?)
Taylor
Coming from multiple customer service roles—beginning with selling frozen yogurt and growing all the way to insurance billing—has made me realize that clients are the most important part of building almost any business, and keeping clients satisfied is what will lead to sustaining loyalty and success for everyone.
My experience in the industry has taught me how to exceed service expectations and provide information that clients can count on. I am also an average consumer and I understand that hearing someone talk from a script can make your skin crawl. We are all real people, working with each other to grow, and seeing someone succeed in their business makes my heart sing. I will always choose to be real with our clients and do what makes sense to help make each life and business run a bit smoother if I can.
How Our Corporate Guides Support You
1. Our Guides are Business Experts
Our Corporate Guides have years of experience navigating state bureaucracy. They’re a mish-mash of paralegals, accountants, advisors, educators, lawyers, entrepreneurs, and experts in the field, all with insider knowledge of the business world. They know the ins and outs of every US jurisdiction. And best of all, they love talking shop. They’re happy to clue you in to the fastest, cheapest and easiest ways to accomplish whatever your business needs.
2. Our Guides are Real People
When you call or email us, a real person picks up the phone or types out a response. Business questions have nuance. What should you do if the state rejects a filing? Does your Texas LLC have to pay a franchise tax? How do you get a Certificate of Existence for an Idaho corporation in order to register to do business in Montana?
Even if we could program a chatbot to answer every business question under the sun, we still wouldn’t. The obstacles and issues your business encounters are not only unique and variable—they’re frustrating. And you deserve a real person to talk to. A person who can answer follow-up questions. A person who doesn’t just know LLCs but knows the intricacies of LLC filings in your state or jurisdiction. That’s why we don’t rely on automated operators. Or scripts. Just real people.
3. Our Guides are Accessible
When was the last time you called or emailed a company and got the answers you needed immediately? When was the last time you got a person at all? So many companies are frustratingly difficult to contact. Phone number buried in the website. Phone tree that doesn’t lead to a real person. Voicemail that’s never returned. Or if it’s returned, it’s not helpful and doesn’t provide any avenue for follow-up questions.
At Northwest, our phone number is at the top or bottom of every single web page. And when you call or send us a message? No phone trees. No “no reply” emails. No phone calls or chats scheduled for three weeks later. We pick up fast. We reply to emails fast. We WANT you to call us when you have questions. The reason we have so many Corporate Guides is to make starting and running your business easier for you.
4. Our Guides are Here to Help
No one likes calling a company for assistance and getting a pushy salesperson angling for commission. Our Corporate Guides are guides first and foremost. Our guides aren’t “scored” based on how many products they pitch. Instead, our Corporate Guides answer your questions and help you figure out how to solve problems.
And unlike a standard call center, we don’t use metrics like call times to push you off the phone fast and mark the issue “resolved.” How could we expect our guides to give you the best information and experience possible if they’re watching the clock and trying to get off the phone? Our goal is to give you the least annoying experience possible. It’s even our slogan: We’re Just Not Annoying®.