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Northwest Registered Agent, LLC

Auto-Pay Billing and Credit Wallet Terms and Conditions

Updated: April 2026

Refunds

Unless otherwise stated herein, all purchase are final and non-refundable after 90 days. No refunds will be given for any charges or credits more than 90 days old, unless otherwise agreed to in writing between you and us and/or if specific to the type of service we are providing or if required by law. We reserve the right to issue and/or prorate refunds or credits at our sole discretion unless otherwise required by law. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. All state filing fees are non-refundable.

Billing

Some of our Services are billed via an automatic payment feature unless you choose to opt out of this feature within your client account. Clients who opt-out will be invoiced for payment. All accounts using auto-payment must provide us with valid and current credit card information and you agree that we are authorized to charge such credit card for all purchased Services as well as fees incurred in providing you with Services.

As of November 1, 2024, Compliance Service has been added to our list of services paid via auto-pay. All customers enrolled in both auto-pay and Compliance Service will see their associated invoices processed via auto-pay as detailed in this section. Compliance Services as used in this section includes but is not limited to annual reports, biennial reports, franchise tax reports, or other recurrent filing required by a state Secretary of State, or equivalent agency.

Specifics Regarding Auto-Pay Features:

  • All auto-payments will be charged to the credit or debit card on file for the business entity or individual.
  • All auto-payment services excluding Corporate Guide Services must be canceled at least one (1) business day before the next charge date to avoid paying for the next month of Services, or year of annual Service; or (b) your compliance filing is submitted to its respective state. All cancellations must be handled through your online account.
  • Customers enrolling in our Corporate Guide Services, call forwarding, mail forwarding, or Virtual Office Services must enroll in monthly automatic payments and you authorize us to charge your account for Services every thirty days.
  • Annual auto-pay charges that fail to process will be rendered an unpaid invoice in your online account and subject to the fees and procedures outlined in these Terms.
  • Monthly subscription or auto-pay charges that fail to process will result in the cancellation of all applicable Services and features.
  • All customers that purchase registered agent service as either a standalone service or in conjunction with business formation or registration services are automatically enrolled in our Compliance Services. Compliance Services will appear on your initial invoice that includes Registered Agent Service and be included in your annual auto-pay charges but you will not be billed for Compliance Services at that time. Invoices for Compliance Services will generate at least ninety (90) days prior to the due date of your compliance filing and be processed via auto-pay as detailed in this section. Cancellation of Compliance Services must be completed through your online account. Enrollment in our Compliance Services does not guarantee submission of your compliance filing. You are still required to log into your online account to provide required information in order to complete your Compliance Services filing before its due date.

* Please Note: Compliance Service filing fees are determined by each respective state, meaning there may be year to year fluctuation in associated invoices and auto-pay amounts. Changes in state fees will be communicated to you via email as soon as we are made aware of said change.

Declined Payments/Collections

At Northwest Registered Agent, we try extremely hard to live up to our motto: “We’re just not annoying®.” It’s a tough road to walk, though, when clients owe us money. Like any other business, we do try to collect on money owed. While we will always do our best to treat each client with the respect they deserve, this section addresses how we handle declined payments and collections, and outlines what you’re agreeing to as our client.

If you’re enrolled in an auto-pay service, like our Corporate Guide or Compliance Service, we’ll charge whatever payment methods are stored in your online account. If all methods fail or there is not a valid method saved, we may suspend your account and require payment in order to reinstate services or in order to cancel your services. While we personally find the idea of collections revolting, we reserve our right to use legal action and collection agencies if deemed necessary.

Third-Party Payment Processor:

Our services may allow you to make payments using third-party providers, including PayPal. By using PayPal, you agree to be bound by PayPal’s Acceptable Use Policy and PayPal’s User Agreement. These policies govern acceptable transactions and use of the PayPal platform.

If we don’t receive payment (“Non-Payment”), you agree to pay all amounts due upon demand to resume or cancel your Corporate Guide Service. You also authorize the Company to charge any and all outstanding fees and penalties that become due as a result from such Non-Payment. Additionally, following any such Non-Payment, you will not be eligible for monthly-billing or partial payments until your account is brought current. Non-Payment may also result in delayed services which include but are not limited to: locked documents, non-filing of compliance documents and the processing of additional orders.

You agree that you are liable for all third-party collection agency recovery fees and charges. You are solely responsible for any and all fees charged to your credit card by the issuer, bank, or financial institution including, but not limited to, membership, overdraft, insufficient funds, and over the credit limit fees. By failing to notify the Company of billing problems or discrepancies you agree that you waive your right to dispute such billing discrepancies. We may modify the price, content, or nature of the Services at any time. We may provide notice of any such changes by email, notice to you upon log-in, or by publishing them on our website.

*Please note, Non-Payment of Compliance Service will prevent us from submitting your compliance filing, which may result in your entity being suspended or administratively dissolved by the applicable State Governing Authority. Payment of past due invoices does not guarantee that your entity will be brought back into good standing with its respective state. Additional filings and fees may be required.

Credit Wallet

  • Any funds you manually add to your account (“top-up”) or that we credit to your account (e.g., refunds, promotional credits, or adjustments) will be held as non-expiring account credit (“Credit Wallet”).
  • You may apply available Credit Wallet balances toward any future purchases of products or services from us.
  • You expressly authorize us to automatically apply available Credit Wallet balance toward:
    • any unpaid fees, renewal charges, or administrative fees related to your account;
    • any chargebacks, refunds processed back to your payment method, or payment disputes you initiate; and
    • any other amounts you owe us under these Terms or any other agreement.
  • We will always attempt to charge your primary payment method on file first. If that payment method fails or is unavailable, we will then use any available balance in your Credit Wallet. If neither is sufficient to cover a required payment (e.g., annual report filing or other charge), the product or service may expire, be suspended, or be deleted in accordance with our standard policies.
  • We are not responsible for the loss, expiration, or deletion of any products or services if payment cannot be collected from your payment method on file or from your Credit Wallet balance. It is your sole responsibility to ensure that sufficient funds are available (via valid payment method or adequate account credit) to cover all fees when due.
  • Account credit has no cash value, is non-transferable, non-refundable (except where required by applicable law), and may not be redeemed for cash or cash equivalents.
  • We reserve the right to modify, suspend, or terminate the Credit Wallet program or any specific credits at any time, with or without notice, subject only to applicable law.

Return to the Northwest Registered Agent LLC Terms of Service.

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