Frequently Asked Questions
I JUST PAID ONLINE, WHEN DO I GET MY REGISTERED AGENT INFORMATION?
When you sign up online, you get immediately transferred into your online account, where you’ll find all the forms you could file with the state. They have our registered agent information already on the state PDFs. In addition to the forms, you’ll see all the state agency contact info, links to things like state tax rates, name searches, how to file your annual report, how to get a certificate of good standing, and many other links you may find helpful in running your business.
I’M CONFUSED BY THE SIGN UP FORM. WHAT’S THE DEAL?
Most small business owners are not familiar with corporate lingo and state filing requirements. It’s okay. Those “?” symbols on the sign up form are full of helpful information. Just click them if you are feeling lost.
Underneath the state forms you will find filing instructions, like original vs. copied signature requirements, or whether you can fax file, file online, or have to mail it in. There’s also info like filing times and tips for getting the filings approved with the state.
YOUR SIGNUP FORM ASKS FOR SO MANY ADDRESSES, I’M CONFUSED AGAIN.
We need your contact info and we need the company’s address. If you live and work and receive mail all in one place, it can all be the same. We give you options because they could all be different.
Your contact info:
We ask for your physical address in case we need to courier documents to you (for example if you would like us to FedEx original documents). We ask for your mailing address in case you have a PO Box or other address that is different from your physical address.
Public company info:
Most states ask for the company’s “principal office address.” This just means the physical location where its business records are kept. It’s the office or place of business. Some states also ask for the company’s mailing address. Again, these can be the same.
WILL YOU SET UP A BANK ACCOUNT FOR ME?
We don’t set up bank accounts. But if you are wondering what your bank will require, all you have to do is call them and ask. Usually they want to see your filed articles, EIN, and some language (which we include) in your documents (operating agreement, bylaws, and initial resolutions) that says you are authorized to open an account.
DO YOU HAVE AN ATTORNEY WHO CAN ANSWER MY LEGAL OR TAX QUESTIONS?
We suggest you contact your state’s bar association. They usually have an attorney referral program.
We also suggest searching on the web, but don’t go to generic domain websites. They are all just lead-generation websites and will sell your info over and over and over again. We recommend typing a long term into the search bar and only looking at real attorney websites. When you find a website, you can do a WHOIS search on the website and see if it’s actually owned by the attorney or just a website selling a lead to a bunch of attorneys. If you’re in Washington State, you can see our recommended attorney.
I ALREADY FILED MY ANNUAL REPORT WITH THE SECRETARY OF STATE. WHY ARE YOU STILL SENDING ME REMINDERS?
We know it is easy to lose track of all the state reporting requirements. So we send automated emails based on your filing date. Those emails are timed so that you have advance notice of the report due date. But with most states, we have no way of tracking when you have already filed the annual report, or the state may have the report in process for filing while our system is sending you notifications.
If the annual reports reminder emails start to annoy you, there is a link in the email to “turn off” the reminders for the current year.
I SET UP THE ACCOUNT UNDER MY NAME. CAN MY SPOUSE, COLLEAGUE, EMPLOYEE, ETC. MAKE CHANGES?
You value your privacy and we respect that. We only discuss your account with the people you list as contacts when you sign up. If you are the primary contact and you need to update your company’s contact information, please call or email us with the new info.
I’VE GONE OUT OF BUSINESS. NOW WHAT?
When you end a corporation or LLC’s legal existence, it is called dissolution. Closing your business can get pretty stressful and complicated. Part of the process is filing articles of dissolution with the Secretary of State. Generally, once your business is dissolved, you are no longer required to file annual reports or maintain a registered agent. Filing articles of dissolution ends your registration with the state. They will send you confirmation that you have been dissolved.
You can cancel your account with us in your online account. We’ve taken a lot of time and effort into making cancelling service with us easy and pain-free. To cancel your registered agent service, we ask that you upload the confirmation you received from the state into your online account. This shows us that we are no longer listed as your registered agent with the state. We need you to do this because the state will not notify us when you dissolve your business.
We have detailed, state-specific information on how to dissolve LLCs and corporations.
CAN YOU HELP ME REINSTATE MY COMPANY?
We do not usually process reinstatements, but we can certainly be your registered agent! You will need to list one to get your company back in good standing with the state. For many states, we even provide prepopulated reinstatement forms in your online account, immediately. And when we are your registered agent, you will get email reminders to file your state’s annual report. We make it easy for you to stay compliant.
We also have detailed information on how to reinstate an LLC or reinstate a corporation in each state.